Case Studies

Delta Electricity
A culture of risk awareness assists Delta Electricity in successfully managing the challenges of the competitive wholesale electricity market

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Delta Electricity

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Delta Electricity is a leading Australian energy generator

The introduction of the National Electricity Market (NEM) in 1996 brought about competition among electricity generators in Australia’s south eastern states. This market fundamentally changed the commercial and business framework for the generation and supply of electricity and introduced a new set of financial and operational risks for electricity generators including Delta.

In the decade following the commencement of the NEM, Delta has proven to be one of the leading generators, supplying approximately 12 per cent of the market’s energy requirements. Delta’s success has been built around productivity improvement measures, marketing strategies, innovation, cultural change and community partnerships.

With a portfolio of generating assets including coal-fired power stations located west of Lithgow and on the Central Coast of New South Wales, Delta’s basis for effective performance is linked to a program of mitigating and managing operational risks. In the first five years of its operations, Delta’s risk management application was a fragmented set of systems requiring resources for its operation, maintenance and reporting.

Changes to NEM in 2001 increased the magnitude of possible financial losses associated with failure to meet contract obligations.

While the risk management practices were adequate, Delta needed a new risk management system to further embed risk identification and coordinate escalating and reporting of risks to senior levels of the business.

“Our previous software tool was rigid and hard coded with no functionality to customise screen layouts and formats or integrate with other business systems and work processes. In fact, it operated in a risk management silo.”

David Stephenson Manager,
Insurance & Finance Administration, Delta Electricity

To take risk management practices to this next level, Delta began looking for a new enterprise-wide platform which would empower employees to take ownership for identifying, assessing and reducing risk.

“To make the risk management process more accessible for our employees, Delta needed a tool which was both simple to use and dynamic.”

David Stephenson Manager,
Insurance & Finance Administration, Delta Electricity

After evaluating four risk management products Delta chose to implement KnowRisk, which is supplied by risk management implementation and consultancy company, CorProfit Systems.

Delta implemented KnowRisk in late 2001 and the platform became fully functional at Delta’s Corporate Office and operating Business Units in 2002.

Delta’s performance reflects the qualities and application of leadership throughout the business. Effective achievement of Delta’s commercial, environmental and social objectives is underpinned by a robust governance structure.

Delta now uses KnowRisk to manage risk across all areas of its operations including production, fraud and corruption, security and environmental protection.

To ensure the integrity and quality of risk data, Delta appointed Risk Management Coordinators in each business unit who ‘champion’ KnowRisk. Risk Management Coordinators meet regularly to ensure growth and continuous improvement to the risk management process.

KnowRisk has further enhanced Delta’s risk management by allowing quantification of risk mitigation actions. Using both monetary and percentage measures, Delta is able to identify and focus on those risks which expose the business to higher adverse consequences.

“Risk quantification in KnowRisk complements information from other systems to give employees a broader toolset to demonstrate the benefits of potential projects and a means to continually improve business processes.”

David Stephenson Manager,
Insurance & Finance Administration, Delta Electricity

The success of any enterprise product is not its use in one area of the business but its ability to be used widely.

“KnowRisk has helped us embed and support a risk awareness culture within Delta and because of its simplicity and flexibility to meet changing business needs and environment in which we operate, we expect it to continue to do so in the future.”

David Stephenson Manager,
Insurance & Finance Administration, Delta Electricity

Ralph Lai

M.Com B.Sc CA CPA C.Eng CISA (USA) MBCS (UK)

Principal Risk Management & Assurance Consultant

Ralph is the Principal Risk Management & Assurance Consultant, bringing leading edge knowledge for clients requiring assurance that strategic and key business risks are managed.

Ralph’s Core Competency is bringing an alignment between the internal audit, including financial controls and risk management  functions that result in strengthening the Controls that manage Risks and bringing a sound definition of the Control Framework.   Ralph brings to our clients’ skills and knowledge in:

  • Enterprise Risk Management
  • Managing the Internal Audit department, prepare annual audit plan for Audit Committee approval
  • Performing risk based operational audits and risk management reviews
  • Performing application systems audits and technical IT audits to ensure system integrity and security
  • Forensics and fraud control
  • Analytics and reporting

Education/ Qualifications

  • Master of Commerce – Professional Accounting (M.Com), University of New South Wales (completed in 1989)
  • Bachelor of Science (Honours) (B.Sc), Major in Mathematics & Computation (external program), University of London, U.K.
  • Higher Diploma in Mathematics, Statistics and Computing – Major in Computing, Hong Kong Polytechnic University

Professional Qualifications

  • Certified Chartered Accountant Australia-NZ (CCA_ANZ)
  • Certified Practising Accountant – CPA Australia (CPA)
  • Chartered Engineer, U.K. – Information Systems Engineering (C.Eng)
  • Certified Information Systems Auditor, USA (CISA)

Professional Memberships

  • Member of British Computer Society, UK (MBCS)
  • Member of ISACA, USA
  • Member of Institute of Internal Auditors, Australia
  • Member of CPA Australia

Nat Iyer

B.E.(Electronics & Comm.) GradCert(Management) MCSE RMIA DAMA PMI

Engagement and Implementation Manager

Accomplished Analytics professional with over 20 years of expertise in delivering solutions involving business development, customer management, business requirements, analytics & reporting and project management. Nat leads customer engagements, directing and coordinating team members to deliver the objectives for business initiatives and projects, including training and mentoring of staff.  Nat specialises in risk, compliance, regulatory reporting, and data governance.

Nat is a problem solver, thinking outside the box to determine cost beneficial solutions while working collaboratively and minimising the customer’s risk profile.

Throughout his career, Nat has held senior executive positions, including Director-APJ for HP Autonomy and Vertica business units, General Manager for Teradata’s South-east Asia region, and a Managing Partner, leading the analytics delivery practice.

Nat is bringing CorProfit’s solutions to customer segments including Banking/Financial Services, Airlines, Telecommunications, Government, Mining, Manufacturing, Construction and Petrochemical Industries across the Asia Pacific region.

Core Competency in Risk Management & Governance

  • Led Data-warehouse/ Data Lake projects for Banking clients with focus on Credit and Operational risks.
  • Conduct Business Requirements and Information Discovery engagements.
  • Needs Analysis and Gap Analysis, including piloting and proof-of-concept stages.
  • Lead digital transformation projects.
  • Delivered Customer 360° analysis, Early Warning Systems for Risk Analytics – various industries.
  • Developed and delivered Data Governance workshops – covering legislative frameworks, regulatory reports, data strategy, stewardship, and quality.
  • Occupational Health and Safety (OHS) – Policies and Procedures

Suleman Badat

Principal Risk Management & Assurance Consultant
Consultant Lead, South Africa

Bachelor of Accountancy

Suleman has had over 20 years of leadership roles in the risk and governance functions of major corporates, including the CRFO of Sasol, South Africa’s petrochemical giant. Suleman has leading edge knowledge and innovation for clients requiring checks and balances between front-line risk management and assurance that strategic and key business risks are managed.

Suleman has been extending his Core Competency in bringing an alignment between the compliance, risk management and audit functions into the Projects environment, where there are gaps in knowledge to deliver projects as envisioned by organisations. Suleman is accomplished at working with boards and executive management in a top down approach to ERM and GRC to support increased business performance and resilience.

Radu Carlan

Chief Software Architect
MSc (Computer Software Engineering)

Radu is a highly innovative software engineer applying excellent business analysis and problem solving skills to deliver well architected software solutions to CorProfit’s customers.

Customers are delighted with the user friendliness and smartness of CorProfit’s products; coming from embedding the Risk and Governance IP in the software and seeing the efficiencies and effectiveness of business operations coming to our customers.

Radu takes on board the business requirements coming from CorProfit’s thought leaders, as well as feedback from clients, together with deep research into current software development platforms and technologies to architect the best possible software solution.

Peter Hanzlicek

CPRM, MRMIA, GradDip Bus(Mgmt)
Senior Risk Management Consultant

Peter brings well tried and proven skills in Enterprise Risk Management (ERM) in relation to establishing Risk Management Framework and Methodology and managing / facilitating Strategic, Emerging, Project and Operational Risks. In a career spanning 20-years in Risk Management.  He is an expert in Corporate Insurance programs and Broker tenders as well as developing and managing Business Continuity Management (BCM) programs.

Peter is one of CorProfit’s “Implementors” that who works in customers businesses and using his Core Competencies and skills in implementing Risk Programs that are required to be working effectively both strategically and operationally.

Peter’s Core Competency is knowledge in implementing Risk Management Programs and having staff understand how Risk Management helps them in their day to day job.  The value of applying sound risk practices has been part of Peter’s role and aligning this with business functions and strategic objectives.  Peter brings to our clients’ skills and knowledge in:

  • Developing / updating Risk Profiles across the business including a Strategic and Operational profile
  • OHS – Health Safety and Environmental programs management system, policies and procedures implemented, integrated and respective Committees operational
  • BCM – reviewing, updating and coordinating testing of Business Continuity Plan, Incident Management Plan and Business Recovery Management Team procedures, Disaster Recovery Procedures
  • Insurance Management – preparation of insurance policies and disclosures, negotiating insurance renewals
  • Control self-assessment – formulating and implementing the methodology
  • Supporting procurement before contracts are entered into, with Risk Profiling and Reporting
  • Reporting including reporting to the Board monthly

Education/ Qualifications

  • Graduate Diploma of Business (Management), Monash University
  • Further Certificate of Business Studies (Management), TAFE

Professional Qualifications

  • Certified Practicing Risk Manager (CPRM)

Professional Memberships

  • Risk Management Institution of Australasia (RMIA)

Peter supports your staff understand how Risk Management helps them in their day to day job and the value of aligning IT Security, Business Continuity Planning, Contracts Management, Procurement, Compliance, Event Management, WHSOHS and Insurance to support the Board, CEO and Executive Management achieve their Corporate Objectives.

One of Peter’s key success factors is transferring his knowledge and skill to your staff to add to their own levels of competency which is a valuable win in building risk and governance intellectual capacity in your organisation.

Hana Vano

BCom, (Bachelor of Commerce)
Training & Implementation Manager

Hana coordinates and administers CorProfit’s Training Services in the Risk Management Implementations for our customers.

Hana provides training in Risk Management Theory and its Application, Training in KnowRisk features and functions as well as mentoring of our customers’ professional risk management staff.

Hana administers CorProfit’s formal training process that is documented in the Training Services Manual. This includes keeping training courses and topics up to date, gaining feedback from customers and ensuring any improvements are brought back into CorProfit’s training services.

Education/ Qualifications

  • Bachelor of Economics, University of Economics (Czechoslovakia – Bratislava)
  • Certificate IV Training (Australia)

Key Experience

  • Business Analyst
  • Project management of systems development and enhancements
  • Risk analysis
  • Customer training and implementation
  • Development and management of reports
  • Optimizing workflows and processes
  • Mentoring in the use of KnowRisk software

Hana ‘s role over the last decade has been active involvement with a range of clients seeking to embed risk management into business operations.  Some of Hana’s core expertise has been to bring out that that the risk process is intuitive and by implication staff have responded positively; this has led to risk management being embraced more widely.  Several assignments involved an integrated approach to risk management across the customer.

A further core expertise has been in conducting training programs that have been tailored to clients’ specific needs.   Hana is familiar in working with paper-based systems such as Excel and how this is enhanced by using a database system like KnowRisk.

Ashok Menon

BSc(Bachelor of Science), Diploma in Systems Engineering, Certified in C and Databases, Certified coach
Customer Success Manager

Ashok is a people and technology solutions leader with a proven track record of delivering world-class, customer-focused and outcome-oriented software solutions that contribute to the realisation of cutting edge transformation initiatives.

He has contributed to exceptional results through hands-on expertise in IT business areas such as sales pursuits, pre-sales solution design, end to end project delivery, PMO and BAU support within complex global financial services and manufacturing businesses.

With over 30 years of accomplishments in the USA, APAC-Japan, Europe and the Middle East, he has achieved exceptional career progression through demonstrated abilities to turn around challenging delivery situations to win back customer confidence, thus laying a strong foundation for future engagements to lead team sizes of over 150+ cross-functional professionals.

With an entrepreneurial approach to consistently delivering rapid revenue growth in key accounts, he has well-developed planning, analytical, critical thinking and problem-solving skills to deliver solutions on time and budget.

Experienced in closely working with CxOs and influencing outcomes through outstanding verbal and written communication skills, he has a collaborative style of management and stakeholder engagement resulting in high credibility, trust and robust professional business relationships.

With a keen interest in learning new technologies for advanced service deployments and keeping abreast of the latest megatrends, Ashok has excellent commercial skills and am considered as a subject matter expert for delivery leadership and escalations.

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