New users can call our Help Desk at no charge during Australian business hours during the first 30 days following the installation of the software. After the initial thirty days, as long as services continue to be offered, technical support services can be obtained at the current charges applicable at that time.
Users are encouraged to enter into a separate Maintenance Agreement following the thirty days free telephone support period. The cost of this agreement is 18% of the cost of software and licences, payable annually in advance.
Users who have entered into this agreement, are entitled to receive all Software Updates – usually issued quarterly.